Exato Technologies Ltd. (BSE SME)

IPO Detail

Key Performance Indicators (KPI)

Company Financial (In ₹Crore)

About Company

Industry: Technology & Customer Experience Solutions

Exato Technologies Limited is a customer transformation partner delivering technology-driven solutions that enhance customer engagement, operational efficiency, and digital agility. The company focuses on building intelligent, scalable systems using AI, automation, and cloud technologies to help businesses deliver smarter and faster customer service.

Key Industry Sectors Served

Exato serves clients across multiple industries, including:

• Banking, Financial Services & Insurance (BFSI)
• Healthcare
• Retail
• Telecom
• Manufacturing
• IT/ITeS, BPO & KPO

Technology & Delivery Capabilities

The company operates with a team of 60+ engineers in India and works with clients across India, the USA, and Singapore through global delivery partnerships.

Prominent clients include:

• MakeMyTrip
• RBL Bank
• IGT Solutions Pvt. Ltd.
• IKS
• WNS

Service Offerings

1. CX & Analytics

This business unit focuses on helping enterprises deliver seamless customer journeys, gain actionable intelligence, and unlock growth by improving customer experience through data-driven insights.

2. Conversational AI

Exato designs and operates agent-less contact center solutions powered by conversational AI. These solutions improve chatbot self-sufficiency, enhance user experience, and lower service delivery costs.

3. Automation as a Service (AaaS)

Using advanced automation techniques such as Robotic Process Automation (RPA), the company automates tasks across finance, HR, and customer workflows. Services include strategy, POC development, implementation, and ongoing support to enhance productivity and agility.

4. Workforce Management Solutions

These solutions optimize how teams are scheduled, predicted, and managed. With real-time visibility into shifts, tasks, and performance metrics, clients can operate more efficiently, improve staff allocation, and enhance workforce satisfaction.

Strength

Strong Global Technology Partnerships: The company is a Platinum Partner of NICE in South Asia and the Middle East, winning Partner of the Year for four consecutive years (2021–2024). Partnerships with NICE, Mitel, and Acumatica provide access to advanced technologies, early product updates, and specialized training, strengthening its capability in CCaaS, conversational AI, automation, and cloud transformation.

High Share of Long-Term Contracts & Growing ARR: A large portion of revenues comes from long-term service agreements, typically spanning 60 months. Annual Recurring Revenue (ARR) has grown to 57% of total revenue in 2025, up from 48% in 2023 and 2024, reflecting strong subscription-based income, customer trust, and the mission-critical nature of its solutions.

Experienced Promoter & Strong Leadership Team: The company is led by a promoter with over 20 years of experience in customer experience, analytics, and enterprise technology, including senior roles at NICE. His international exposure and strategic insight are complemented by a seasoned senior management team with deep expertise in global IT and consulting, enabling the company to execute complex transformation projects and build high-value partnerships.

Weakness

Rapid Technological Changes: The industries in which the company operates—CX solutions, automation, and enterprise software—evolve quickly. Failure to keep pace with advancements in AI, ML, RPA, cloud, and analytics may make offerings less competitive, potentially leading to loss of clients, market share, and revenue.

Dependence on Key Technology Partnerships: A significant portion of the company’s solutions depends on partnerships with NICE, Mitel, Acumatica, and other global technology providers. Any adverse change, termination, or disruption in these relationships may impact access to critical platforms, technical expertise, and product updates, affecting service delivery and business performance.

Reliance on Promoters & Senior Management: The company’s growth is heavily dependent on the knowledge, industry relationships, and active involvement of its Promoters and senior management team. Loss of these individuals or difficulty in attracting and retaining experienced leadership and key personnel may adversely affect operations, customer acquisition, and overall business stability.